Durham Region
AI Consulting in Ajax
Ajax has a manufacturing and distribution base alongside a large population of small service firms, and the two need very different first steps.
Ajax sits on the Durham lakeshore with manufacturing and distribution operations, a growing commercial base, and a large number of small owner-operated service businesses.
Count the hours, do not estimate them
The most common mistake in a business of this size is not choosing the wrong automation. It is estimating the time a task takes instead of measuring it. Owners routinely underestimate administrative work by a factor of two and overestimate the frequency of the dramatic exceptions that they think prevent automation.
The measurement is most of the value of the $999 assessment, and it is why the process capture stage watches the work being done rather than asking somebody to describe it. What people describe is the process as designed. What they do is the process as it survived.
For the manufacturers
Order entry, customer document handling and quoting, in that order of frequency. All workflow automation, all in the $2,500 to $9,000 band depending on how many systems are involved.
For the service firms
Intake and scheduling, because the loss is enquiries that go unanswered rather than hours spent. That is agent work and the case for it depends entirely on how many calls arrive outside working hours, which is a number you can get from your phone provider this afternoon.
Working in Ajax?
Tell me how many people work there, what the busiest hour of the week looks like, and which task everybody complains about. That is usually enough to say on a first call whether an assessment is worth your $999 or whether you have one obvious problem that needs one obvious fix.
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